Refund Policy

Last Updated: November 10, 2025

This Refund Policy outlines the terms and conditions under which Domain may issue refunds for services purchased through our platform. By purchasing our services, you agree to the terms set forth in this policy.

General Refund Terms

Domain is committed to providing high-quality educational services. We understand that circumstances may arise where a refund is necessary. This policy describes the conditions under which refunds may be requested and granted.

Eligibility for Refunds

Group Session Refunds

Refunds for group sessions may be requested under the following conditions:

• Cancellation requests submitted at least 48 hours before the scheduled session start time may be eligible for a full refund
• Cancellation requests submitted between 24 and 48 hours before the session start time may be eligible for a 50% refund
• Cancellation requests submitted less than 24 hours before the session start time are not eligible for refunds
• If a session is cancelled by Domain due to instructor unavailability or technical issues, a full refund will be issued automatically

Individual Session Refunds

Refunds for individual sessions may be requested under the following conditions:

• Cancellation requests submitted at least 72 hours before the scheduled session may receive a full refund
• Cancellation requests submitted between 48 and 72 hours before the session may receive a 75% refund
• Cancellation requests submitted less than 48 hours before the session are not eligible for refunds
• Sessions cancelled by the instructor or Domain will receive a full refund or credit toward a future session at the customer's discretion

Subscription and Package Refunds

For subscription-based services or session packages:

• Refund requests must be submitted within 14 days of the original purchase date
• Refunds will be prorated based on unused sessions or remaining subscription time
• Once more than 50% of sessions in a package have been used, no refund will be issued
• Monthly subscriptions cancelled within the first 7 days may receive a full refund if no sessions have been attended

Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Sessions that have already been attended or completed
• Digital materials, downloads, or content accessed after purchase
• No-show appointments where the customer failed to attend without prior cancellation
• Services purchased using promotional codes or during special discount periods, unless otherwise stated
• Administrative or processing fees
• Third-party services or tools integrated with our platform

Quality Guarantee

If you are dissatisfied with the quality of a session, you may request a refund or credit under the following conditions:

• Quality concerns must be reported within 48 hours of session completion
• A detailed explanation of the issue must be provided
• Domain reserves the right to review session recordings or materials to assess the claim
• If the claim is validated, we may offer a full refund, partial refund, or complimentary replacement session

Technical Issues

In cases where technical difficulties prevent access to or completion of a session:

• Issues must be reported immediately during or within 24 hours after the affected session
• Domain will investigate whether the technical issue originated from our platform
• If the issue is confirmed to be platform-related, a full refund or replacement session will be offered
• Technical issues arising from the customer's internet connection, hardware, or software are not eligible for refunds

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with your refund request
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant documentation or evidence supporting your request
4. Our team will review your request and respond within 5 business days

Refund Processing

Once a refund has been approved:

• Refunds will be processed within 7 to 10 business days
• Refunds will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account
• You will receive email confirmation once the refund has been processed

Refund Alternatives

In some cases, we may offer alternatives to monetary refunds:

• Account credit that can be applied to future purchases
• Complimentary session or service upgrade
• Transfer of session to another date or time
• Exchange for a different service or learning path

Exceptional Circumstances

Domain understands that exceptional circumstances may arise. In cases of medical emergencies, family emergencies, or other unforeseen events, we may consider refund requests outside the standard policy terms. Such requests will be evaluated on a case-by-case basis and require appropriate documentation.

Dispute Resolution

If you disagree with a refund decision:

• You may request a review by contacting [email protected]
• Provide any additional information or documentation that supports your case
• A senior member of our team will conduct a final review
• The decision from the final review will be considered conclusive

Fraudulent Refund Requests

Domain reserves the right to deny refund requests that are determined to be fraudulent or abusive. Customers who repeatedly request refunds without valid reason may have their accounts suspended or terminated.

Changes to This Policy

Domain reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: [email protected]
• Phone: +16136357200
• Address: 1501 Mersea Rd 6, Wheatley, ON N0P 2P0, Canada

Our support team is available to assist you and will respond to all inquiries within 2 business days.